Transform Communication, Collaboration and Customer Experience with Zoom
BottomLine Engage is an independent Zoom solutions specialist providing advisory, licensing, deployment and managed services to organisations across Africa.
Book a Zoom Strategy Session
Modernise Your Business Telephony with Zoom Phone
Replace legacy PBX systems with a secure, scalable cloud phone solution that enables mobility, reduces costs and improves productivity across your organisation.
Start Your Migration Journey
Deliver Exceptional Customer Experiences with Zoom Contact Centre
Transform the way your organisation engages with customers through an intelligent, AI-enabled contact centre platform designed for performance, flexibility and growth.
Speak to a SpecialistIndependent Zoom Specialist
South Africa-Focused Delivery
Advisory → Deployment → Managed Services
Your Specialist Zoom Partner
We help organisations modernise how teams communicate, collaborate and serve customers using the full Zoom platform — from AI-powered meetings to cloud telephony and contact centre transformation.
…with Zoom, Designed for Your Business
What we do
Technology roadmap - Align Zoom capabilities to your business objectives
Licensing optimization - Ensure you’re only paying for what you actually need
Migration planning - Structured transition from legacy platforms
Platform consolidation - Reduce complexity and eliminate duplicate tools
AI adoption strategy - Identify where AI delivers real business value
- Deployment Strategy - We design a tailored Zoom deployment plan aligned to your business objectives, ensuring the right architecture, licensing, and user experience from day one.
- Solution Implementation - From provisioning to configuration, we handle the full deployment of Zoom Meetings, Phone, Rooms, and Contact Centre with minimal disruption.
- Integration & Migration - We seamlessly integrate Zoom into your existing environment and manage migrations from legacy platforms with zero downtime and full data continuity.
- User Enablement & Training -
We ensure rapid adoption through structured onboarding, user training, and best-practice guidance to maximise ROI from your Zoom investment.
Proactive monitoring - Identify and resolve issues before they impact users
Performance optimization - Continuously improve system efficiency and quality
Licensing management - Ongoing optimization to control and reduce costs
Reporting & insights - Clear visibility into usage, performance, and spend
AI-powered call summaries -Automatically capture key points and actions
Automatically capture key points and actions - Reduce manual tasks and streamline processes
Intelligent insights - Turn conversations into actionable data
Productivity enhancement - Enable teams to work faster and smarter
Omnichannel engagement - Voice, chat, email, and messaging in one platform
Intelligent routing - Connect customers to the right agent, faster
AI & automation - Enhance service with virtual agents and insights
Workforce optimization - Improve agent performance and efficiency
- Strategy
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Proven Impact Across Zoom Environments
We help organisations optimise, deploy, and manage Zoom at scale — delivering measurable cost savings and operational efficiency.
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Cost Reduction - Optimised licensing and eliminated unnecessary spend
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Billing Visibility - Full transparency across your Zoom environment
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Seamless Deployment - Delivered without impacting business operations
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Seamless Deployment - Delivered without impacting business operations
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Optimization & Support - Continuous improvement and cost control
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Smarter Conversations. Better Outcomes.
Zoom Phone with built-in AI transforms calls into actionable insights.
Automatically generate summaries, capture key moments, and create follow-ups—without manual effort.
The result? Faster decisions, improved customer experience, and a more productive team.
Take Control of Your Zoom Environment
You may be overspending on your communication platform without even realizing it. We help you gain full visibility, optimize your licensing, and ensure you're only paying for what you actually use.
Insights & Expertise
Optimizing Zoom & Technology Spend
Stay informed with practical insights on reducing technology costs, optimizing Zoom environments, and improving operational efficiency.
Get In Touch
Neville@bottomline.africa
Marion Avenue, Glenashley, Durban, South Africa, 4051