--- title: Zoom Phone, Contact Centre & AI Solutions | BottomLine description: Replace your old PBX with Zoom Phone, and add Zoom Contact Centre, Virtual Agent and AI Companion. Zoom solutions for South African businesses. --- [Skip to content](https://bottomline.africa/solutions#main) [![BottomLine Technology](https://bottomline.africa/hs-fs/hubfs/BottomLine_Technology_Logo_TRUE_VECTOR%20v2.png?width=160&height=44&name=BottomLine_Technology_Logo_TRUE_VECTOR%20v2.png)](https://bottomline.africa/?hsLang=en) - [Solutions](https://bottomline.africa/solutions?hsLang=en) - [Industries](https://bottomline.africa/industries?hsLang=en) - [Managed Services](https://bottomline.africa/managed-services?hsLang=en) - [About](https://bottomline.africa/about-us?hsLang=en) - [Contact](https://bottomline.africa/solutions#contact) [Free licence review](https://t2xl1.share.hsforms.com/2_23HXN_KTwW1MrvrwE2xTA) Solutions # Zoom solutions that drive business performance A complete suite of Zoom-powered solutions, tailored to your business needs. We design, optimise and manage your Zoom environment so you stay in control of cost, quality and experience. [Get a free licence review](https://t2xl1.share.hsforms.com/2_23HXN_KTwW1MrvrwE2xTA)[Book a consultation](https://meetings-eu1.hubspot.com/benatar/meeting-with-neville) ## What we help you with Every solution comes with the same independent, commercially focused approach. ### Zoom Phone A modern cloud telephony solution that replaces legacy PBX systems. We help you deploy, optimise and manage Zoom Phone for flexibility, resilience and cost control. - Replace legacy PBX systems - Support mobile and remote working - Control telephony cost ### Zoom Contact Centre Deliver seamless, omnichannel customer experiences. From design to optimisation, we make sure your contact centre drives efficiency, insight and measurable outcomes. - Voice, chat, email and messaging in one platform - Intelligent routing to the right agent - Virtual agents and workforce optimisation ### Zoom Meetings Reliable, enterprise-grade video collaboration built for performance, security and scale. We optimise your meetings platform for adoption, quality and cost efficiency. - Improve adoption and call quality - Right-size licences for each user - Consolidate duplicate tools ### Zoom Rooms Turn meeting spaces into intelligent collaboration hubs. We design and optimise Zoom Rooms for consistency, usability and an executive-level experience. - Consistent room design across sites - Simple for every user - Ongoing support and monitoring ### Zoom AI and automation Use AI where it delivers real business value: from call summaries to insights that turn conversations into action. - AI-powered call summaries - Automated follow-ups - Insights from conversations ### Advisory and licensing Independent advice on your technology roadmap, licensing and migration so you only pay for what you use. - Technology roadmap and AI adoption strategy - Licence optimisation - Migration planning and platform consolidation ## Independent. Objective. Results-driven. As an independent Zoom specialist, we focus on one thing: the best possible outcome for your business. We don’t just deploy technology, we make sure it performs, scales and delivers value. ### Independent and objective We aren’t driven by product sales or licensing targets. Our advice is based on what is best for you. ### Commercial focus We align Zoom to business outcomes, supporting efficiency, cost control and return on investment. ### Ongoing partnership We don’t implement and leave. We keep optimising and supporting as your business evolves. ## How we work A clear path from first conversation to ongoing control. ### Discover Understand your current environment, challenges and goals. ### Analyse Identify inefficiencies, risks and opportunities. ### Optimise Implement improvements that deliver measurable results. ### Manage Provide ongoing optimisation and control. ## Frequently asked questions Can you reduce our Zoom costs? Yes. We analyse your licensing, usage and configuration to identify and eliminate unnecessary spend. Do you support existing Zoom environments? Absolutely. Many of our clients already use Zoom, and we help them optimise and improve what they have. How do you engage with new clients? We typically start with a discovery session to understand your current Zoom environment, challenges and objectives. From there we give clear recommendations and, where appropriate, a structured optimisation plan. Are you affiliated with Zoom? We work closely within the Zoom ecosystem but remain independent. That lets us give objective advice focused on what’s best for your business, not tied to sales targets or licensing quotas. What size organisations do you work with? We primarily support mid-sized to enterprise organisations that rely on Zoom for critical communication and collaboration. Our approach scales to your environment and needs. How quickly can we see results? Timing depends on your environment. Book a discovery call and we’ll give you a realistic view of what to expect. ## Take control of your Zoom environment Whether you want to optimise cost, improve performance or plan your next phase, we’re here to help. [Book a consultation](https://meetings-eu1.hubspot.com/benatar/meeting-with-neville) ## Get in touch Tell us where you are today and we’ll show you where you can improve. - **Phone**[+27 31 002 6002](tel:+27310026002) - **Email**[Neville@bottomline.africa](mailto:Neville@bottomline.africa) - **Office**Marion Avenue, Glenashley, Durban, South Africa, 4051 ### Book a time with Neville Calendar not loading? [Open it in a new tab](https://meetings-eu1.hubspot.com/benatar/meeting-with-neville). Copyright © BottomLine Technology (Pty) Ltd 2026. 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